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How to ‘Survive the Cuts’

Rounding off the afternoon with her highly motivational style was Jo Copoc of Boomerang Business Solutions. Jo spoke about how to increase overall average value sales and giving good customer service. For hair and beauty businesses she said it is about getting past that initial rapport building conversation and introducing some “good questions”. Asking your customer ‘why’ they choose certain products over others, ‘when’ they are most likley to get certain treatments done ‘how’ they feel about they service they have had etc. provides you with valuable information that can help you find products and services right for them.

Read more on the Women’s Organisations Blog

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